Responsibilities:

• Acted as critical part of response team during a week-long ransomware attack and recovery. Aided in data recovery and full rebuild of entire network/server infrastructure
• Migrated existing systems from Windows-based to Linux-based in order to improve performance, stability, and scalability
• Worked with developers to design, test, and deliver an ELK (ElasticSearch, Kibana, Logstash) cluster to replace existing logging system for primary application
• Tasked with finding a suitable replacement for WSUS. After thorough testing and review, implemented Ivanti Endpoint Manager to provide patches on all desktops and virtual servers (Windows and Linux).
• Migrated critical systems from on-premises to cloud-based
• Acted as Linux SME during migration of databases from Windows-based Oracle to RHEL-based PostgreSQL 11. Interfaced with external vendor to ensure operating systems were secured and encrypted properly, database settings were optimized.
• Established a monitoring system using TimescaleDB and Prometheus during database migration project to analyze time and data bottlenecks, leading to reconfiguration of OS and databases for optimized performance
• Provided end-to-end client support for all users, including 24/7 on-call rotations.
• Maintained internal PBX (Asterix-based) and integrated with customer-service queue monitoring system

Responsibilities:

• Maintained server farms for SharePoint 2007, 2010, and 2013 in development, QA, and production environments running plain SharePoint Foundation and Project Server
• Migrated existing Team Foundation Server (TFS) 2008 projects to new instance of TFS 2012. Coordinated with developers on the sunsetting of aging system and provided direction in changing code-bases over from existing development environments
• Educated users on benefits of using Managed Metadata for improved performance and security, followed-up by successful implementations in multiple departments of both PHLY and TMNAS
• Wrote multiple scripts in Microsoft PowerShell to handle large server-side tasks, reducing cost of production by not having to purchase third-party utilities
• Taught “Basics of PowerShell” class to Level 2 and 3 support techinicans in order to provide them with an additional diagnostic toolset that could be used in daily troubleshooting
• Designed SharePoint workflows to automate business proesses involving approval and standardized document naming.

Responsibilities:

• Depended upon as the sole technical resource for 20 local and remote users.
• Designed a server/SAN-based disaster recovery solution using Linux, Windows, VMWare and NSI Doubletake on a limited budget of $30K.
• Encouraged and managed the conversion from paper to digital operations, communication, and storage in compliance with SEC Rule 17a-4 using LaserFiche.
• Reduced system configuration from 30-45 minutes to less than a minute with an internal Linux Help Desk system with automated login short cuts that also tracked project progress.
• Received accolades on internal instant messaging system that integrated with Active Directory logins using LDAP, which was used for faster notification and resolution of technical issues.
• Created procedures and documentation for file naming and troubleshooting.
• Submitted project plans to COO for budget approval that included 3-4 potential solutions in order of quality and value, and then facilitated demonstrations of top solutions.
• Successfully migrated from Windows/Exchange 2000 to 2003 with complete transparency to all users.
• Enabled remote access for Mac users, downloaded compatible software, and trained on use.
• Established various backup practices to minimize downtime, such as creating dual WAN connections for Internet redundancy, separating server roles for maximum failure points, revising record retention systems and testing schedules, migrating user files from Windows to Linux, and fire/flood-safe storage of tapes.

Responsibilities:

• Wrote statements of work (SOWs) and attended pre-sales meetings to answer clients. questions.
• Developed Best Practices documentation for Windows 2000 migrations, enabling sales people to easily assess needs and adjust prospect presentations.

Responsibilities:

• Provided Level 3 Windows support on a team for 1400 users and 150 servers in a national data center.
• Integrated Hyperion with business development and financial planning at UnileverNA/Lipton headquarters, which improved the monitoring of supply chain management.
• Saved company resources by collaborating with software rollout team to develop a system that could be installed remotely on every computer and by working with internal software developers on a web-based digital repository for paper-based documentation.
• Led a nationwide rollout of Compaq Insight Manager to all servers that involved setting up monitoring at the regional data center and training monitor techs.
• Administered SMS package rollouts and Citrix servers for all users.
• Worked with backup team to assist in Legato install and backups.

Responsibilities:

• Remotely tested the security of Windows systems using ISS, port scanners, and nmap.
• Exploitations were attempted and tested through social engineering.

Responsibilities:

• Managed the migration of a small wireless ISP into the Sprint Broadband Wireless organization.
• Set up all users with e-mail accounts and trained them on new access procedures.

Responsibilities:

• Migrated Novell Netware to Windows 2000.
• Upgraded POS equipment for travel offices in six cities with 10 users in each.